Latest from Brian Hopkins
Engagement, smart systems and nimbleness anchor top trends
Businesses are forced to operate at a new pace as they contend with informed customers, smart competitors, and employees who choose to use their own technology for work. These trends change how firms use information technology: to be smarter, more secure, and above all nimble.
Big data for telco begins to unleash systems of engagement
Firms are responding to changes in consumer attitudes by implementing systems of engagement. Such systems need to understand mobile user behavior in real-time at a very high level of detail, and guess who is sitting on piles and piles of this? Telecom CSPs.