/>
X

Augmented reality: Repairing a Las Vegas slot machine

How will new technologies such as artificial intelligence and augmented reality affect service delivery? What will service look like in the age of robotics? One keynote at Oracle's Modern Service Experience in Las Vegas delivered a unique view of the next generation of customer service.
krigsman-michael-author.jpg
By Michael Krigsman, Contributor on
oracle-augmented-reality-1.jpg
1 of 17 Michael Krigsman/ZDNET

Slot machine in Las Vegas

oracle-augmented-reality-2.jpg
2 of 17 Michael Krigsman/ZDNET

Slot machine technical detail

oracle-augmented-reality-3.jpg
3 of 17 Michael Krigsman/ZDNET

Machine reports failure of reel number 2

oracle-augmented-reality-4.jpg
4 of 17 Michael Krigsman/ZDNET

Context sensitive solutions and help

oracle-augmented-reality-5.jpg
5 of 17 Michael Krigsman/ZDNET

Troubleshooting tips

oracle-augmented-reality-6.jpg
6 of 17 Michael Krigsman/ZDNET

Interactive diagnostics for repair

oracle-augmented-reality-7.jpg
7 of 17 Michael Krigsman/ZDNET

Further repair troubleshooting

oracle-augmented-reality-8.jpg
8 of 17 Michael Krigsman/ZDNET

Visual showing the first repair step - Turn off power

oracle-augmented-reality-9.jpg
9 of 17 Michael Krigsman/ZDNET

Open the front cabinet

oracle-augmented-reality-10.jpg
10 of 17 Michael Krigsman/ZDNET

Locate the number two reel

oracle-augmented-reality-11.jpg
11 of 17 Michael Krigsman/ZDNET

Remove reel two and lockout coil

oracle-augmented-reality-12.jpg
12 of 17 Michael Krigsman/ZDNET

Replace reel assembly and front cover

oracle-augmented-reality-13.jpg
13 of 17 Michael Krigsman/ZDNET

Order the replacement reel

oracle-augmented-reality-14.jpg
14 of 17 Michael Krigsman/ZDNET

Confirm the order

oracle-augmented-reality-15.jpg
15 of 17 Michael Krigsman/ZDNET

Transaction completed

oracle-augmented-reality-16.jpg
16 of 17 Michael Krigsman/ZDNET

Request an installer

oracle-augmented-reality-17.jpg
17 of 17 Michael Krigsman/ZDNET

Schedule the installation

Related Galleries

Hyundai Ioniq 5 and Kia EV6: Electric vehicle extravaganza
img-8825

Related Galleries

Hyundai Ioniq 5 and Kia EV6: Electric vehicle extravaganza

26 Photos
A weekend with Google's Chrome OS Flex
img-9792-2

Related Galleries

A weekend with Google's Chrome OS Flex

22 Photos
Cybersecurity flaws, customer experiences, smartphone losses, and more: ZDNet's research roundup
shutterstock-1024665187.jpg

Related Galleries

Cybersecurity flaws, customer experiences, smartphone losses, and more: ZDNet's research roundup

8 Photos
Inside a fake $20 '16TB external M.2 SSD'
Full of promises!

Related Galleries

Inside a fake $20 '16TB external M.2 SSD'

8 Photos
Hybrid working, touchscreen MacBook hopes, cybersecurity concerns, and more: ZDNet's tech research roundup
Asian woman working at a desk in front of a computer and calculator

Related Galleries

Hybrid working, touchscreen MacBook hopes, cybersecurity concerns, and more: ZDNet's tech research roundup

8 Photos
Developer trends, zero-day risks, 5G speeds, and more: Tech research roundup
Person seated at a booth in a cafe looks at their phone and laptop.

Related Galleries

Developer trends, zero-day risks, 5G speeds, and more: Tech research roundup

10 Photos
Drive Electric Day: A dizzying array of EVs in sunny Florida
ca3b4019-26c5-4ce0-a844-5aac39e2c34b.jpg

Related Galleries

Drive Electric Day: A dizzying array of EVs in sunny Florida

16 Photos