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Augmented reality: Repairing a Las Vegas slot machine

How will new technologies such as artificial intelligence and augmented reality affect service delivery? What will service look like in the age of robotics? One keynote at Oracle's Modern Service Experience in Las Vegas delivered a unique view of the next generation of customer service.
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Topic: Innovation
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Slot machine in Las Vegas

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Slot machine technical detail

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Machine reports failure of reel number 2

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Context sensitive solutions and help

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Troubleshooting tips

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Interactive diagnostics for repair

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Further repair troubleshooting

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Visual showing the first repair step - Turn off power

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Open the front cabinet

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Locate the number two reel

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Remove reel two and lockout coil

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Replace reel assembly and front cover

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Order the replacement reel

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Confirm the order

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Transaction completed

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Request an installer

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Schedule the installation

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