A couple in Portland, Ore., were surprised to learn that Amazon's Alexa recorded a conversation in their home and sent it to a random person from their contact list, local news station Kiro 7 reported.
A woman named Danielle, who declined to give her last name, said she and her husband had their entire house outfitted with Amazon devices. The couple said they received no warning that their conversations were being recorded and only learned of it after hearing from one of her husband's Seattle-based employees, who received the conversation. Danielle told Kiro 7 she's unsure which device recorded them.
Amazon told the news station in a statement: "Amazon takes privacy very seriously. We investigated what happened and determined this was an extremely rare occurrence. We are taking steps to avoid this from happening in the future."
Amazon explained to ZDNet how it all happened: "Echo woke up due to a word in background conversation sounding like 'Alexa,' the company said in a statement. "Then, the subsequent conversation was heard as a 'send message' request. At which point, Alexa said out loud 'To whom?' At which point, the background conversation was interpreted as a name in the customers contact list. Alexa then asked out loud, '[contact name], right?' Alexa then interpreted background conversation as 'right'. As unlikely as this string of events is, we are evaluating options to make this case even less likely."
The incident follows a string of reports from earlier this year that Alexa users were hearing random, unprompted laughter from the voice-activated assistant. And last month, security researchers said they found a way to make Alexa listen to users indefinitely -- and provide a transcript of everything it heard. Amazon said it closed that loophole.
Last month, on the Slate tech podcast If Then, Slate's Will Oremus asked Al Lindsay, VP of Alexa Engine Software at Amazon, if there was a privacy concern surrounding Alexa that worried him. "I don't really have one for a response for that," he said. "I feel there isn't really anything that falls into that category, that I'm aware of, or focused on."