Customer experience is driving digital transformation projects, but technology executives have a lot of worries including cloud vendor lock-in, data quality, upskilling employees and business alignment.
Flexera surveyed 302 global C-suite executives in organizations with more than 2,000 employees. The Flexera CIO Priorities Report highlights how IT management is fluid, yet the more things change the more they stay the same with business alignment.
Among the high-level findings:
Customer experience is driving digital transformation with 69% of respondents rating it very important. But only 36% of respondents say they are mature in customer experience.