A survey carried out by Mformation found that 85% of users surveyed said they were frustrated by the difficulty of getting a new cellphone up and running. Of 4,000 people polled, 95% said they would try more mobile services if their handsets were easier to set up. Does your cellphone baffle you?
Mformation spokesman Matthew Bancroft said users were frustrated by having to call an operator or look online for help.
"There is an enormous range of things modern phones are capable of doing but the paradox is that many people are not using these capabilities," he said.
My take on any bit of tech is that in order to get the most out of it you have to hit the manual. I know that spending time RTFMing the manual can be boring, but it's the only way that you stumble across some features. I have a PDF of the manual for my E71 on my desktop now and I've found it invaluable. If you've paid good money for a bit of kit it's silly not to have the lowdown on all the cool features.
That said, quickly after getting my iPod touch I discovered a number of cool UI tricks through a random walk process that weren't documented in any of the literature from Apple.
That said, there's an old industry joke that suggests that the most popular consumer electronics device would be one that featured a single button, and that button was pre-pressed before the device left the factory.