How does AT&T even manage to stay in business?
Starting today, users can start pre-ordering the new iPhone 4, but as a post on Gizmodo - with multiple updates - points out, the pre-order process is too much for AT&T to handle. Then again, given how it's handled its shortcomings on the service side, this really should come as no surprise.
And this isn't even one single problem. Consider some of the horror stories that some folks are sending into the site:
- Online orders being confirmed as successful, only to receive an email from AT&T saying the order encountered an error.
- Credit cards being charged multiple times - but the order still not processing.
- Orders that are confirmed as being successful but then that even the pre-order process is too much for AT&T to handle.
- Security breaches where customers are gaining access to the accounts of others.
- Orders that have taken three hours to process.
- AT&T problems leading to similar problems on Apple's site.
- AT&T stores shutting down completely - the whole store - because of pre-order problems.
At this point - three years since Apple first released the iPhone on an exclusive basis with AT&T - one might think that Apple would recognize what a bad business move it is to stayed tied to AT&T as its exclusive service provider.
Once again, let's hear it for being an Android-Verizon customer.