​LG CEO vows better smartphone OS upgrades and support

The firm's chief has said software after-sales services will improve for customers globally following the launch of its software upgrade centre.
Written by Cho Mu-Hyun, Contributing Writer

LG Electronics CEO Jo Seong-jin has vowed better software after-sales services for phones at the sign-hanging ceremony of the firm's software upgrade centre.

LG formed the centre earlier this year and began operations last month. The centre, located at LG Science Park, the conglomerate's campus in Seoul, focuses on providing fast operating system upgrades and after-sales care for consumers.

Its main priority is offering stable support for non-routine OS upgrades to customers and to manage software of phones globally, not just in South Korea.

"We have to show consumers that our phones are reliable and offer stable and continuous support to earn consumer trust," Jo said.

The centre will also monitor whether apps and new UXs function after an OS update. Consumers can connect with the centre by using the "Quick Help" app, launched last year.

LG is heavily focusing on software in its smartphones rather than hardware, promoting products as Internet of Things (IoT) devices working in collaboration with other parts of its portfolio.

The company is to launch G7 ThinQ next month, marking the second time it is attaching its AI software brand ThinQ to phones. The new flagship will also likely see the company revert to LCDs from the OLED displays of previous models.

The company unveiled LG V30 ThinQ with added AI and search at this year's Mobile World Congress.

It upgraded the V30's OS last December and will update the G6 this month to the latest version of Android.


<="" p="" rel="follow">

    <="" p="" rel="follow"> <="" p="" rel="follow">

<="" p="" rel="follow">

<="" p="" rel="follow"> <="" p="" rel="follow">LG G7 ThinQ launching May 2

Next flagship: LG says its LG G7 ThinQ will launch at an event in New York in May. The seventh-generation LG handset is expected to feature an AI hardware button.

LG to foster innovative display startups

LG Display will work with startup accelerator Bluepoint Partners to run a program that fosters startups with promising display technology.

Android P: New features, release date, and everything you need to know

Google's latest mobile operating system is here -- and we have all the details currently available.

MWC 2018: LG unveil camera-focused K8, K10 smartphones

LG Electronics will unveil new versions of its mid-tier smartphones with additional camera features at next week's Mobile World Congress.

How to restore an Android device from a backup(TechRepublic)

If you're looking to restore your Android device from a Google Drive backup, Jack Wallen walks you through the process and offers up a few tips to make the task painless.

Editorial standards