Oracle updates HCM Cloud with help desk app, offline mobile support

The Oracle Human Capital Management Cloud falls under the company's general (and quite formidable) Oracle Cloud.

Oracle on Wednesday announced a series of updates to the company's industry-specific Human Capital Management (HCM) Cloud.

The enterprise software giant is adding a help desk application designed to give HR managers more visibility into the workforce and employees a more user friendly portal for accessing HR resources.

Developed natively within the HCM Cloud, it features full case management and escalation capabilities for complex issue resolution, as well as the same workflows, analytics, social capabilities and user interface as the HCM Cloud.

HCM Cloud is also gaining a portal where employees can search for volunteer opportunities.

Beyond HCM updates, the tech titan also added a few new features to the Oracle Learning Cloud. First launched last year, Learning Cloud technically falls under the umbrella of the Oracle HCM Cloud, which in turn falls under the company's general Oracle Cloud.

The platform promises contextual and social learning functions, educating users in real-time with personalized recommendations based on job types and skills.

The latest additions include new capabilities that allows learning content to be embedded into the context of business processes. Oracle Learning Cloud now also includes an offline mobile application to enable training activities without internet or broadband connectivity.

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