Samsung has proven it can move quickly when a problem appears, as we saw quick action with the initial Galaxy Note 7 battery issue. With an incident that caused a plane evacuation, Samsung is working with the US Consumer Product Safety Commission to determine the cause.
Samsung understands the concern our carriers and consumers must be feeling after recent reports have raised questions about our newly released replacement Note7 devices. We continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible. We remain in close contact with the CPSC throughout this process.
If we conclude a safety issue exists, we will work with the CPSC to take immediate steps to address the situation. We want to reassure our customers that we take every report seriously and we appreciate their patience as we work diligently through this process.
Based on the recent recall, I am confident that Samsung will do the right thing and am going to keep my blue coral Galaxy Note 7 until the findings are released. We don't know for sure yet if the recently failed device was an actual replacement or if this failure was an isolated incident.
If you have lost confidence in Samsung and have a replacement Note 7, so far we have heard from Sprint, AT&T, and T-Mobile that customers can return their replaced Note 7s for an exchange or refund.