Slack outage lands on first working day of 2021

Slack is facing messaging and connectivity issues right out of the gate, as enterprises try to find that new normal for work.

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On the first Monday of the new work year, Slack suffered an outage across its various services. 

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According to Slack's dashboard, messaging and connections were down at first, but by noon EST, all of Slack's services were down. The company did note that "we believe some customers may see improvement in connecting to Slack after a refresh (CTRL/CMD + R)."

Services appeared to be restored about 3 p.m. EST. 

Here's a condensed timeline:

For any customers unable to access Slack, please reload (CTRL/CMD + R) or restart Slack. If you encounter any trouble, please let us know at feedback@slack.com.

We'll have a separate post on this site for the outstanding calendar apps and email notifications trouble.

We're truly sorry for the disruption today. We'll be back with a summary of this issue.

Jan 4, 3:10 PM EST

We're seeing improvements with error rates on our side, and we believe affected customers should be able to access Slack.

We're continuing to work to resolve the trouble with calendar apps and email notifications.

Jan 4, 2:28 PM EST

There are no changes to report as of yet. We're still all hands on deck and continuing to dig in on our side. We'll continue to share updates every 30 minutes until the incident has been downgraded.

Jan 4, 11:52 AM EST

We're continuing to investigate connection issues for customers, and have upgraded the incident on our side to reflect an outage in service. All hands are on deck on our end to further investigate. We'll be back in a half hour to keep you posted.

Jan 4, 11:20 AM EST

Salesforce recently announced that it was acquiring Slack for $27.7 billion, with plans to make it the glue of the company's Customer 360 efforts.

The outage started popping up on Twitter and internal networks as enterprises began 2021 with a hope for a new normal at work amid the COVID-19 pandemic.

We'll update as we hear more, but in the meantime, enjoy the quiet time and maybe find a little workflow without notifications popping up every few minutes. And check the Slack dashboard every half hour or so.