5G technology holds promises of enabling never-used-before technology, improving worker productivity and customer service, cutting costs, and more. Does 5G remain a pipe dream for businesses or an actual reality? Throughout December 2018 and January 2019, ZDNet's sister site, Tech Pro Research surveyed 164 professionals to find out.
The results demonstrate the enterprise's enthusiasm for this new technology. The majority of respondents (85%) are, in fact, already using 5G technology or have plans to adopt it sometime in the future. Survey respondents list introducing new technology such as analytics and IoT (54%), faster mobile transfers for more productivity (50%), and the potential for reduced data spending (27%) as reasons why their companies will use 5G.
Additional reasons for introducing 5G run the gamut from faster mobile transfers to the enjoyment of being on the 'cutting edge' of technology. Thanks to 5G, more than 56 percent of survey respondents will enable new technology that they could not use before. Better connections for IoT applications, improving content delivery and controlling remote devices top the list of upcoming plans for 5G. Nearly half of respondents (47%) expect to deliver better customer service, while 37 percent of respondents believe 5G will increase employee productivity on the road. A smaller number of respondents (18%) expect 5G to reduce data plan spending or other costs related to communications.
Roadblocks: What may hinder 5G adoption?
Enthusiasm for 5G does not necessarily translate to 5G deployment for all respondents. A slim margin of survey takers (10%) are not preparing or planning to adopt this new technology. According to those respondents, 36 percent are taking a 'wait and see' approach regarding 5G implementation, and 28 percent remain satisfied with 4G and see no reason to upgrade.
Further, many respondents share concerns about 5G availability. More than half (61%) said that the simple lack of 5G service to their area may hinder adoption. Another apprehension about 5G is that 67 percent of respondents don't believe their existing infrastructure can handle the technology. This makes sense since many organizations still rely on on-premises legacy applications.
The above-mentioned roadblocks will not slow down the inevitability of 5G. Most organizations recognize the need to upgrade their infrastructure. More than 57% are looking at ways 5G can improve upon their existing technology. One-third (36%) are setting aside integration concerns and re-platforming legacy applications and cloud-based access. Only, 21 percent of respondents are not preparing for this new technology at all.
No matter what state of deployment your company is in regarding 5G, it's here, and it's ready to transform the enterprise.
This infographic contains more details from the research. For all the findings, download the full report: 5G Research Report 2019: The enterprise is eager to adopt, despite cost concerns and availability (available for Tech Pro Research subscribers)