On September 16th, a member of the ZDnet audience sent me a note asking for some hard data about HP's thin clients. Thinking that this would be a simple request, I sent along the questions to my analyst relations contacts at HP. While I've gotten a number of friendly responses telling me that they were looking for the best person to answer those questions, I've gotten nothing useful from them after waiting nearly two weeks.
Here's the question he asked:
Do you happen to know what the bandwidth requirements are for the HP Thin clients? We are considering deploying them (30) at each of 5 locations and just having one central thin client server. These remote sites are joined to the main site by T1s.
In a message sent on the 16th, he added the following data.
If it's like Remote Desktop at 64Kbps then we have 24 workstations 64*24 =1536. that's practically a T1 right there.
I heard that this will tend to spike when people do printing, I was wondering how much extra bandwidth would be consumed adding in printing.
What I thoughtI sent these questions to HP's analyst relations people thinking that I would receive an answer in a day or so that contained usable performance data that would allow this person and his company to create a successful deployment of HP's products. After all, I expected that HP has tested its products in just such an environment and that the data would come quickly to hand.
What's actually occurredWell, I was wrong. Those simple questions must have been much harder to answer than I originally thought. Although I have gotten friendly messages from HP's analyst relations team telling me that they were looking for the best person to answer those questions a few days after the original question was sent. It's been nearly two weeks and no answer has appeared in my inbox.
Have you had similar experience with HP's ability to answer questions about its thin client offerings?
Update: HP finally contacted me on September 28th. We're scheduled to speak on October 2nd. HP's analyst relations people were quite apologetic. I can't help but wonder, however, if this is something customers experience as well.
Update #2: HP's Tom Flynn, Chief Technologist, Desktop Solutions Organization, and David Bryant - Master Technologist, Desktop Solutions Organization, spoke with me on Friday, October 2nd. I've written up our conversation and have submitted it to them for a quick review. The data was flying in my direction so quickly that I'm sure that I got something wrong. I'll post when they've made sure that my flying fingers didn't fly into trouble.