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Innovation

Today Only! HP to provide real-time support to Snow Leopard upgraders

Upgraded to Mac OS X v10.6 Snow Leopard and having problems with an HP bit of kit? Fear not, for one day only (today!) HP will be offering real-time support through the HP Support Forums for customers suffering from the Snow Leopard upgrade blues.

Upgraded to Mac OS X v10.6 Snow Leopard and having problems with an HP bit of kit? Fear not, for one day only (today!) HP will be offering real-time support through the HP Support Forums for customers suffering from the Snow Leopard upgrade blues.

Here's the deal:

From 8 a.m. to 5 p.m. PT on Sept. 9, experts from the HP Mac-connect team will monitor the HP Mac Printing & Scanning Board on the HP Support Forums to help customers enjoy full functionality of their current Mac-compatible HP peripherals. Customers who post questions on the board will receive a timely response from HP experts.

Following the real-time support hours, the HP Mac-connect team will continue to provide tips, support and advice on the HP Mac Printing & Scanning Board.

Customers can access additional information and timing regarding HP driver support for a wide range of HP product lines at www.hp.com/support and www.hp.com/go/mac.

HP has worked closely with Apple throughout the Mac OS X v10.6 Snow Leopard development process, enabling customers to enjoy built-in print driver support for more than 1,300 worldwide HP peripherals out of the box – the most ever offered by HP for a new Mac OS. In addition to print driver support, HP is providing scan support for the latest HP Inkjet All-in-Ones built into the operating system.

This is an excellent opportunity to get your Snow Leopard/HP problems sorted. Well done HP for taking a proactive approach to support - I hope to see other vendors follow suit following the release of new OSes.

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