Why you can trust ZDNet
Our recommendations are based on many hours of testing, research, and comparison shopping. We may earn a commission when you purchase a product through our links. This helps support our work but does not influence what we write about or the price you pay. Our editors thoroughly review and fact check every article. Our process

‘ZDNet Recommends’ What exactly does that mean?

ZDNet’s recommendations are based on many hours of testing, research, and comparison shopping. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing.

When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. Neither ZDNet nor the author are compensated for these independent reviews. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers.

ZDNet's editorial team writes on behalf of YOU, our reader. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. If we have made an error or published misleading information, we will correct or clarify the article. If you see inaccuracies in our content, please report the mistake via this form

Close

Work Without the Worker, book review: Microtasking, automation and the future of work

Poorly rewarded 'microworkers' underpin much of the digital world. Phil Jones examines this shadowy economy and explores how its denizens might organise in pursuit of a fairer deal.

work-without-the-worker-book-main.jpg

Work Without the Worker: Labour in the Age of Platform Capitalism • By Phil Jones • Verso • 144 pages • ISBN: 978-1-83976-043-3 • £10.99  

"Will we be retired -- or unemployed?" the leader of a futurist conference asked in 2007 while envisioning a world filled with AIs possessed of superhuman intelligence. More recent -- and more restrained -- researchers such as Kate Darling have argued that our best option lies in human-machine partnerships, although with the caveat suggested by Madeleine Claire Elish in her paper Moral Crumple Zones that the human partner will be the one that gets the blame when things go wrong. 

However, in the vast majority of the human-machine partnerships already in existence, the human partner is one or more invisible microtask workers being paid tiny amounts to label images, remotely take over a faltering delivery drone, or transcribe bits of text. 

We have seen these workers' lives documented before -- for example, in Mary L. Gray and Siddharth Suri's 2019 book Ghost Workers, Sarah T. Roberts' 2019 book Behind the Screen, and Kate Crawford's recent book on the extractive nature of the AI industry, Atlas of AI. In Work Without the Worker: Labour in the Age of Platform Capitalism, Phil Jones sets these workers in a larger global context.

SEE: Managers aren't worried about keeping their IT workers happy. That's bad for everyone

But first, some numbers. As Jones documents, the number of microtaskers is huge and growing. There are 12 million at China's Zhubajie, two million at Clickworker, over one million at Appen. In the UK, according to surveys, as much as 5% of the working-age population uses these platforms at least once a week. This is an event in which scale matters: the more of the labour force that is shifted to and splintered across microtasking platforms with terms and conditions, the easier it is for workers' rights to be eroded in the "economy of clicks". 

Temporary adjustment, or permanent reality?

The future of work

Tools and strategies for the digital workplace

ZDNet examines the trends that will define the workplace over the next five years, and the technology that will help businesses adapt.

Read More

Is the rise of precarious microtasking temporary, while the workforce reskills and reconfigures -- as has been the case historically, and as the technology companies like to predict will happen this time, too? Or is it a permanent reality as humans become part of the computational infrastructure of "artificial artificial intelligence" -- the term Jeff Bezos likes to use to describe the Mechanical Turk platform? (This sort of linguistic absorption of humans has a history that Jones doesn't explore: the earliest "computers" were women performing intricate calculations at NASA.) 

Jones argues that today's conditions are different: what we're seeing is jobs being carved up into tasks, a process that transforms professionals into "wage hunter-gatherers". Instead of creating new ranges of occupations, this market is creating "market fugitives" who must wait until a piece of work becomes available. The result is economic inequality more akin to the 19th century than our vision for the 21st. In Jones's darkest chapter, workers are paid pennies to train the AIs that will eventually replace them entirely. 

Jones ends on a hopeful note as microworkers begin to organise, partly driven by hopes that the post-pandemic world can be built to be fairer. In an epilogue, he explores the "post-scarcity" world. If today's microwork automates our jobs away, what then? Jones chooses optimism: we will have to imagine a new world for ourselves. In terms of that 2007 question, his best hope for us is happy retirement. 

RECENT AND RELATED CONTENT

Unsupervised AI arrives for quality inspection

Workers obsolete as robots do the dirty work

There's been a big rise in monitoring workers at home. We should all be worried

Industry 4.0 gets its first unicorn

Your people are your most important technology asset

Read more book reviews

Show Comments