Workers more likely to trust AI over their managers, says survey

Oracle and Future Workplace found that 64% of people are more likely to trust a robot over their manager--especially when it comes to providing unbiased advice.

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Workers are increasingly more likely to trust artificial intelligence than their manager, according to an Oracle and Future Workplace survey.

Oracle and Future Workplace, a research firm that focuses on human resources, surveyed 8,370 employees, managers and HR executives from 10 countries about AI. The findings are notable on a few fronts:

  • 64% of people would trust a robot more than their manager.
  • Half of respondents have turned to a robot instead of their manager for advice.
  • 89% of workers in India and 88% of respondents in China are more trusting of robots over managers.
  • In France, 56% of workers were more trusting of robots over managers, with the UK at 54% and US at 57%.
  • 56% of men have turned to AI over their managers and 44% of women have.
  • 82% of people think robots can do things better than managers. Key wins for robots are providing unbiased information, maintaining work schedules and managing a budget.
  • But 45% of respondents said managers can understand their feelings better than AI and 33% are better at coaching.
  • 34% of respondents want a better user interface to AI at work.   

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