NAB internet banking slips again during week of outages

The National Australia Bank is currently experiencing its third outage in a week, with reports its internet banking service is temporarily unavailable.
Written by Asha Barbaschow, Contributor

National Australia Bank (NAB) customers are currently unable to access their internet banking, in what is the bank's third system outage in seven days.

A NAB spokesperson confirmed the outage, telling ZDNet it was also affecting the processing of some customer payments.

"Our ATMs are available and customers can use their cards to make purchases in stores," the spokesperson said.

"We're doing our best and we'll work with you through our branches and our contact centre. Our teams are working hard to resolve this and we're sorry for the impact this is causing."

Screenshot: ZDNet

On Monday, NAB customers Australia-wide were prevented from using their bank cards in ATMs or at EFTPOS terminals.

NAB's chief customer officer of Consumer Banking and Wealth Andrew Hagger confirmed the outage, saying it was also affecting NAB merchant terminals and its health claims and payments system (HICAPS), which is a payment solution for health care providers.

NAB experienced a number of system outages last Tuesday night, which were still affecting services such as mobile internet banking and customer call centres the day after.

At the time, Hagger apologised on behalf of the bank, confirming that the outages resulted in a delay in processing some transactions.

"Our team remains vigilant and continues to monitor system performance, to safeguard against further interruptions," Hagger said, after services were restored late Wednesday.

"We are working with customers on a case-by-case basis to ensure none are left out of pocket as a direct result of this outage."

Updated 12.10pm AEST: Added commentary from NAB spokesperson.

Editorial standards