Amazon and Visa call truce on credit card fee dispute

Visa card payments are now being accepted at all Amazon stores and sites.
Written by Aimee Chanthadavong, Contributor
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Last November, Amazon warned UK customers it was going to stop accepting Visa credit card payments, blaming "high fees Visa charges for processing credit card transactions" for the change.

Prior to that, the e-commerce giant encouraged its customers in Singapore and then later in Australia to stop using their Visa card when buying things through its platform, saying that Visa's "continued high cost of payments" was making it difficult for Amazon to provide "the best prices for customers". 

However, Amazon has had a change of heart after the two companies reached an agreement this week that will see Visa credit cards continue to be accepted at all Amazon stores and sites.  

"We've recently reached a global agreement with Visa that allows all customers to continue using their Visa credit cards in our stores," Amazon told ZDNet.

"Amazon remains committed to offering customers a payment experience that is convenient and offers choice."

Customers in Australia and Singapore will also no longer pay a surcharge fee to use a Visa credit card under the agreement.

"Visa is pleased to have reached a broad, global agreement with Amazon," Visa said.

"This agreement includes the acceptance of Visa at all Amazon stores and sites today, as well as a joint commitment to collaboration on new product and technology initiatives to ensure innovative payment experiences for our customers in the future."

Updated 22 February 2022, 11.39am (AEDT): Clarification on why Amazon discouraged customers in Singapore and Australia to stopping using their Visa card, with additional comments from Visa added.

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