When the COVID-19 forced enterprises to move to remote work models, Salesforce was among the first enterprise vendors to offer management tools for the new normal. In 2020, Salesforce launched Work.com and has been iterating ever since.
Vaccine management was an extension of Work.com, but now has its own cloud that is designed for public sector customers. Vaccine Cloud is a configuration of core Salesforce apps (Health Cloud, Service Cloud, Experience Cloud, Digital Engagement), Platform (Lightning Platform), Tableau, and MuleSoft for governments and businesses.
Vaccine Cloud includes monitoring, inventory checks, analytics, and local and community data. Salesforce has also aggregated a playbook derived from customer experiences.