The federal government on Thursday released its Digital Services Platform Strategy, which it said is aimed at providing common, reusable business capabilities that can be consumed by multiple government entities.
In delivering the strategy, the Digital Transformation Agency (DTA) said that at a whole-of-government level, digital service platforms will encourage innovation and interoperability between private and public; build public trust and confidence in government's handling of sensitive and personal data; support the integrity of the government ecosystem and the services offered; increase government's agility and responsiveness to change; and increase the efficiency and effectiveness of service delivery by shifting it to a digital means.
The strategy, the DTA said, is supported by the Digital Platforms Operating Model, and provides what it is calling the leading practice for the organisation, capabilities and processes, skills and culture, and technology and data applicable to digital platforms.
"A whole-of-government approach to developing government services is needed to ensure that these services are easily accessible, convenient, and meet user needs," the strategy says.
"This approach will enhance the value and experience delivered to people and businesses, while improving the efficiency and effectiveness of government."
In the strategy, the DTA highlights that reinventing the wheel every time a government entity wants to deliver a digital initiative is not efficient, and hopes this new document will set a standard for avoiding creating bespoke solutions when a sufficient one is already in place elsewhere.
"Agency specific approaches to delivering government services often lead to a fragmented user experience when using more than one government department or agency," the strategy continues.
"Developing reusable digital platforms of common business services will help reduce the burden on people and businesses, deliver greater benefits to the economy, and speed up digital transformation across government."
In the strategy, the DTA identifies six "keys" to success: building trust and confidence from the public; transforming public service culture, skills, and capabilities; effectively using technology and data; strengthening digital leadership, governance, and accountability; addressing funding and legislative barriers; and fostering collaboration and innovation across government.
"If an agency is running a mainframe to deliver a particular type of service and another agency who interacts with them is running another type of technology -- x86, another type of infrastructure -- do we say they have to run the same? No, but what we say is they have to interoperate and there has to be standardisation, so we build to open standards so we can interoperate, and share data and systems," Alexander said at the time.
Of concern to the Finance and Public Administration References Committee was that not owning the intellectual property (IP) of what is used within the government means being bound to a particular vendor for upgrade and maintenance long-term.
In response, Alexander said in the instance where software is built either by or for the government with a vendor, the government will own the IP or at worse, the right to the IP.
Platforms currently in development by the federal government include its online service portal myGov; Digital Identity, which will provide citizen verification and authentication; "Tell Us Once", which will see end-users only have to verify who they are once when moving between government services; Inbox, which the DTA has touted as a "robust Inbox capability" that allows consumers to receive and reply to messages; and Notifications, where users can determine how they receive government communication.
Also in the works is the myGov Dashboard, which will allow citizens to move between government services; Payments In, a payments transaction service; End user services, which the DTA described as supporting "improved service delivery and decision-making" through data; and Business Registers, which will centralise company information.
The strategy's launch also coincides with the release of a new whole-of-government platform, Service Connect, which Minister for Human Services and Digital Transformation Michael Keenan explained will connect Australians with service providers, beginning with one helping families access childcare.