Samsung ships 500,000 Galaxy Note 7 replacement devices to US

The company said that returns will start with carriers and retail outlets on Wednesday in the US.
Written by Larry Dignan, Contributor

Samsung Galaxy Note 7 review: in pictures

Samsung said it has shipped 500,000 new Galaxy Note 7 replacement devices to the US, and they will be available at carrier retail stores on Wednesday.

The recall has been helter-skelter as Samsung announced the recall ahead of coordination with US regulators. The Consumer Product Safety Commission in the US has urged all consumers who bought a Note 7 to replace them.

For those tech buyers who aren't returning the Note 7, Samsung is issuing a software update to cap battery charging. Globally, Samsung shipped 2.5 million Note 7 devices.

If you have a green battery icon on the status bar, you have a new Galaxy Note 7.

The recall has hurt Samsung sales and helped Apple just as it launched the iPhone 7 and iPhone 7 Plus.

What remains to be seen is what the long-term fallout will be from the Galaxy Note 7 recall. Some analysts have argued that Samsung's decision to move quickly -- even without regulator support -- may actually win customers over in the long run. What Samsung will have to do is diversify suppliers and improve quality management processes ahead of the Galaxy S8 launch in 2017.

Here's the Note 7 recall timeline so far:

09/02/16: Samsung Announces Note7 battery cell issue and stop sale

09/09/16: Samsung and CPSC issue "power down and stop use" guidance

09/15/16: CPSC voluntary recall announced (insert hyperlink)

09/15/16: Device Check (IMEI) identification program launched

09/20/16: Firmware update released for new Galaxy Note7 units and recalled devices

09/21/16: Over 500,000 new Note7 replacement devices available for exchange

Editorial standards