ServiceNow is embedding native workflows in Microsoft Teams for self-service, case resolution and service agent collaboration.
The ServiceNow effort, which just launched the Paris release of its Now Platform, comes as Microsoft kicks off its Ignite virtual conference. Microsoft announced a bevy of products, roadmaps and services.
ServiceNow outlined the following integrations:
The collaboration integrations between ServiceNow and Microsoft Teams follow connections between Microsoft Azure and ServiceNow Cloud Insights and ServiceNow Software Asset Management and Microsoft Azure Active Directory.
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