The timing for Zoho's launch is notable given that small businesses have been crushed by the COVID-19 pandemic. Many small businesses have struggled to stand up digital operations amid stay-at-home orders and are quickly building out tech stacks--especially if companies were solely physical.
Bigin has telephony, customer pipelines and automation built in and can be up and running in 30 minutes. Bigin is designed for freelancers, individuals and small businesses that do not need end-to-end CRM. Key features include:
Options to create multiple customer pipelines and custom stages.
Integrated telephony to make and receive customer calls from anywhere.
Workflow automation to save sales reps steps.
Real-time notification and analytics with dashboards, charts and KPIs.
Mobile capability and access to iOS and Android apps.