MMD makes Microsoft users' one-stop-shop PC provider. Under the plan, Microsoft provides users with pre-configured Windows 10 PC hardware; ongoing Windows 10 feature updates, as well as security updates and other fixes; and overall management of those devices for a single, per-user monthly subscription fee. (The cost of this service will vary by user, based on size of the customer, type of device, etc.)
MMD includes Microsoft 365 (specifically, Windows 10 Enterprise E3 and Office 365 ProPlus); Windows Autopilot; and select Windows 10 hardware. Microsoft does the device configuration, security monitoring and remediation, app deployment, update management, desktop analytics and 24-by-7 end-user support.
Bill Karagounis, who heads up the MMD effort as General Manager of the Enterprise Mobility & Management team with the Experiences & Devices Group, noted on LinkedIn recently that Microsoft is using intelligence gleaned from the millions of Windows machines installed in the world to run and improve MMD. From his post:
"We don't stop there. We also keep monitoring device reliability of MMD devices running in our customers' production environments to ensure that reliability is sustained given updates over time."
Microsoft quietly has been adding more MMD details to its online documentation. One of the most interesting sections of its documentation is around how Microsoft is managing Windows 10 updates for MMD users. Microsoft deploys updates at different intervals, depending on whether they are feature updates; security updates; drivers/firmware; and antivirus definitions.
Microsoft is applying these updates via rings, designated as Test, First, Fast and Broad. Windows 10 Feature updates, which are the twice-yearly releases of features and fixes that Microsoft rolls out in April and October, go to those in the First ring 30 days after they're released. They go to Fast 60 days after the initial release and broadly after 90 days.
Microsoft is not supporting any Windows 10 Insider builds with MMD, so any PCs running Insider test builds are not included in customers' MMD coverage. Microsoft also doesn't support line-of-business applications and network resources under MMD. As officials note in the documentation: "We are partnering with, not replacing, your corporate helpdesk; Line-of-Business (LOB) apps, network resources, etc. are still handled by your helpdesk."
Currently, Microsoft is offering MMD in North America, the United Kingdom and Australia only.
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