Twilio reports solid Q3 results, revenue up 52%

The cloud communications as a service provider says it now has 208,000 active customer accounts, up from 172,000 in Q3 2019.

Twilio reported better-than-expected third quarter financial results Monday driven by continued customer momentum. The cloud communications as a service provider reported a net loss of 79 cents a share on revenue of $448.8 million, up 52% year over year. Non-GAAP earnings were 4 cents a share.

Wall Street was expecting a loss of 3 cents a share on revenue of $409.79 million. Twilio's share price was down just over 2% in after hours trading.

Twilio offers a bevy of communications services and its roadmap makes the company more of a customer engagement platform. Twilio in the quarter acquired Segment, a player in the customer data platform (CDP) market, in an all-stock deal worth $3.2 billion. Twilio says it now has 208,000 active customer accounts, up from 172,000 in Q3 2019.

For the current quarter, analysts are expecting Twilio to report a net income of a penny per share on revenue of $436.8 million. Twilio responded with revenue expectations between $450 million to $455 million with an adjusted earnings loss of 11 cents to 8 cents.

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"Great digital engagement is becoming more critical to differentiate the customer experience, and companies across industries and around the world are choosing Twilio's customer engagement platform to build these solutions," said Twilio CEO Jeff Lawson. "Our performance in the third quarter is further evidence that Twilio's platform provides three things that every company needs today — digital communications, software agility, and cloud scale."

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