X
Business

Robotic process automation software spend set to hit $680m this year

Analysts say companies see RPA as a "quick fix" to automate mundane tasks.
Written by Colin Barker, Contributor

Spending on robotic process automation (RPA) software is estimated to reach $680 million in 2018, according to tech analyst Gartner as companies look for ways to automate basic business tasks.

This is an increase of 57 percent year over year; according to Gartner, RPA software spending is on pace to total $2.4 billion in 2022.

RPA uses software to understand how people process transactions in an attempt to then use those rules to build an automated systems that can perform those roles instead.

"End-user organizations adopt RPA technology as a quick and easy fix to automate manual tasks," said Gartner VP, Cathy Tornbohm. "Some employees will continue to execute mundane tasks that require them to cut, paste and change data manually. But when RPA tools perform those activities, the error-margin shrinks and data quality increases."

Among the biggest adopters of RPA today are banks, insurance firms, utilities and telecommunications companies, Tornbohm said. "Typically, these organizations struggle to knit together the different elements of their accounting and HR systems, and are turning to RPA solutions to automate an existing manual task or process, or automate the functionality of legacy systems," she said.

In separate research, the Australia and New Zealand analyst firm, Telsyte, said that RPA spend is set to hit AU4870m by 2020.

Gartner estimates that 60 per cent of organizations with a revenue of more than $1 billion will have deployed RPA tools by the end of the year and by the end of 2022, 85 per cent of large and very large organizations will have deployed "some form of RPA".

SEE: Special report: How to automate the enterprise (free ebook)

"The growth in adoption will be driven by average RPA prices decreasing by approximately 10 percent to 15 percent by 2019, but also because organizations expect to achieve better business outcomes with the technology, such as reduced costs, increased accuracy and improved compliance," added Tornbohm.

But she also warned that RPA is not a one-size-fits-all technology and that there are cases where alternative automation achieves better results: "RPA solutions perform best when an organization needs structured data to automate existing tasks or processes, add automated functionality to legacy systems and links to external systems that can't be connected through other IT options."

In order to make an RPA project a success, leaders must first evaluate the possible use cases for RPA in their organization and also focus on revenue-generating activities.

"Do not just focus on RPA to reduce labor costs," Tornbohm said. "Set clear expectations of what the tools can do and how your organization can use them to support digital transformation as part of an automation strategy."

PREVIOUS AND RELATED COVERAGE

With latest SAP S/4HANA cloud release, SAP begins automation process march

SAP prefers the intelligent process automation term over robotic process automation, but the end result is the same.

Automation will become central to business strategy and operations

Automation will be central to the next phase of digital transformation, driving new levels of customer value such as faster delivery of products, higher quality and dependability, deeper personalisation, and greater convenience.

Generation Z cheerfully welcomes our new robotic overlords

The next generation to enter the workforce are pretty confident about their tech skills and aren't worried by the rise of artificial intelligence and automation -- at least not yet.

What is robotic process automation and why does it matter to your business? (TechRepublic)

Gartner researcher Paul Delory explains the core value of RPA for frontline workers, the challenges it presents, and how it will impact jobs.

Digital transformation in 2019: AI, robotics, and IoT to play starring roles

Digital transformation has been a high priority for many organisations for some time, and likely will continue to be for some time. But what's in store for transformation in 2019?

Killer AI robots must be outlawed, says UN chief

Machines that can decide to kill humans are "morally repugnant", says UN general secretary António Guterres.

Campaign 2018: Artificial intelligence is automating attacks on political campaigns (CNET)

Google and Microsoft are helping political campaigns defend themselves against hackers using automated attacks.

LG to develop smart cart for Korean supermarket chain

LG Electronics and E-Mart will co-develop a smart cart for use in South Korean supermarkets that will follow customers around instead of being pushed.

Editorial standards