Yes, this was written by Apple and it offered deeply exciting news: "Apple today announced the completion of a major expansion of its Apple authorized service network. With nearly 1,000 Best Buy stores across the US now providing expert service and repairs for Apple products, customers have even easier and more convenient access to safe and reliable repairs."
Could this mean no more visits to the bedlam and cacophony of an Apple Store? Could it be that Apple had secretly trained thousands of Best Buy staff to be Geniuses overnight?
"Two to four weeks," he said. "We can't give you a definite time. It just depends. But we tell you what's going on. It goes express delivery, you get an email when it arrives, you get an email when it's been worked on, an email when it's fixed and an email when we expect it back."
"Yeah, but if it's your iPhone we have same-day repairs here," he added.
"Ah, that's more like an Apple Store then. So if my iPhone breaks down, I can just bring it in?" I asked.
"If it's the simpler stuff like a cracked screen or a battery replacement. If it's the receiver, then we have to send it to our service center," he explained.
Which is still in Kentucky.
You see, that's the thing about headlines. They're generally short, which means some things are left out.
Clearly, Apple wants to expand repair possibilities and make Apple Stores feel slightly emptier. Best Buy, on the other hand, can often feel quite cavernous. So a few more people wandering in surely wouldn't hurt.
Yet if you live near an Apple Store, there's still the reassurance that you might get your repairs done there more quickly than if your machine has to be sent to Kentucky.
I thanked the very kind man for his bad news and felt sad, but understanding, that a concentration of Geniuses was in Mitch McConnell's state, rather than my own.
But as I made to go, the Geek Squadder had one more thought for me: "In case you wondered, we're the same price as the Apple Store."
Apple products you should and shouldn't buy: June 2019 edition