Apple to replace some MacBook, MacBook Pro keyboards due to problems

The models affected range from 2015 to 2017 models.
Written by Larry Dignan, Contributor

Apple said it will replace the keyboards of a "small percentage" of MacBook and MacBook Pro models due to issues such as repeat letters, characters that do not appear and keys that don't respond consistently.

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In a support post, Apple said it will service the keyboards free of charge.

The models eligible are:

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)

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Apple also noted:

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.

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