A survey-study of IT contracts was commissioned by the
Singapore IT Dispute Resolution Advisory Council (SITDRAC), and
was conducted by the Information Management Research Centre (IMARC)
Associate professor Ang Soon, and assistant professor
Christine Koh share briefly a few points of the study:
IT contracts are like marriages
For an IT contract to work, both parties must fulfill their
respective ends, just like a marriage. Clients and vendors
entering into a contract hold certain implicit expectations of
each other, and these are to be met if the project is to be
completed with mutual satisfaction.
This is what is termed the psychological
contract, a reference to the mental beliefs and
expectations about mutual obligations in a contract.
The survey was conducted to understand what IT clients and
vendors expected of each other.
During the study, 13 senior management from IT vendors and
clients in Singapore were interviewed. This was accompanied by a
large-scale survey in which 22 client organizations and 52 vendor
organizations participated, providing 249 responses.
What clients expect...