Voice over IP (VoIP) is proving to be a slow burner with small and medium-sized
Eighty-five percent of SMBs have yet to deploy the technology at their
organization, according to a recent survey of 560 SMB executives by US-based
They're holding back because they don't see its value or have a strong need
for it, the research revealed.
The study also suggested small businesses aren't sure where to turn for VoIP services, as a frontrunner has not emerged among the different types of VoIP providers. Around 40 percent of those SMBs that have deployed
VoIP bought from a telecoms equipment provider, while 20 percent bought from
resellers and 14 percent from traditional telcos.
Previous research from Savatar also showed SMBs only want basic VoIP features--such as consistent dial tone, number portability, voicemail and conference calling--and are turned off by vendors pushing VoIP services laden with bells
According to the most recent Savatar survey, however, most of the companies
that have taken the VoIP plunge are happy with their purchase--71 percent said
their system has met expectations.
John Macario, president of Savatar, said VoIP is proving to be habit-forming
among SMBs. "[Once] they have it, they are using a range of capabilities and
features and now can't seem to live without them," he said in a statement.