The Western Australian Departments of Corrective Services and the Attorney General have advertised for a single
contractor to manage their IT infrastructure over the next five
The departments, which share a common IT function,
collectively span 94 sites statewide, servicing
5,200 full-time staff.
The contractor would be expected to provide base services to
keep infrastructure up and running, as well as project services for
ad-hoc requests. The tender documents considered base services to
include help desk, server, desktop, network and
security management services as well as enterprise services.
The departments use mainly Wintel server platforms running
Microsoft Server 2003 R2. The desktops are mainly Windows XP.
The contractor needed to take the departments' ICT agenda into
account, including a plan to migrate as many physical servers as
possible to a VMware platform, upgrading the storage area network
to avoid a capacity problem, adopting application and desktop
virtualisation, undergoing a network redesign and deploying Microsoft Office
Sharepoint Server 2007.
Since the departments were standardising on Prince2 and ITIL,
the contractor was expected to be familiar with these standards.
Only qualified suppliers under Western Australia's
Spirit ICT procurement framework are eligible to tender for the opportunity.