commentary Despite the hype factor, not every Australian enterprise
is keen to use Voice over Internet Protocol (VoIP) telephony in
the near term.
Some simply don't need the additional functionality, and
potential cost savings have become less attractive due to ongoing
price cuts from telcos.
However, it's a well known fact that CIOs and IT managers like
to "future-proof" their new purchases so they won't run into
surprises several years down the track.
Hence the attractiveness of "hybrid" telephony solutions,
which can be easily upgraded to deal with future migrations to
Even early VoIP adopters can been seduced by the hybrid
mindset. St George Bank is one example to surface last week.
St George chief manager of IT Network Services Paul Bristow
told your writer an upgrade to IP telephony would require a lot
of "homework and preparation", but could be done in a
cost-effective way if the bank decided to go down that track.
The local arm of mining machinery group Joy Global is another
Australian organisation to recently implement a hybrid solution
for its six locations around Australia.
Joy's IT shared service manager Frank Raczka told your writer
his data network wasn't quite ready to handle VoIP, but
future-proofing was important.
"We've got the possibility that our overseas branches will go
down the same path -- we've got a global private network -- and
then that opens up the possibility that we can have a global VoIP
network," he said.
What the hybrid choice represents for both companies is the
need to balance future technology needs with current IT
It is a valid option based on pragmatism rather than the
irrational desire to simply outfit organisations with the latest
and greatest technology.
What do you think of hybrid VoIP telephony
solutions? Are they a viable option or the easy way out of
preparing for a full VoIP future? Drop me a line at firstname.lastname@example.org or post your feedback below.