The Department of Prime Minister and Cabinet has gone to tender for core ICT services and telephony management services contracts which together could be worth over $26 million.
The contracts for core ICT services and telephony services will be for three years with
the possibility of extension for two more three-year terms to make
a total of nine years. The successful applicants will provide
services to 1700 users across the country at locations such as the
Prime Minister's head office, Kirribilli house in Sydney and the Lodge in
The core ICT services provider will deliver IT service desk,
ITIL service management, desktop management as well as local area
network and server support. The vendor supplying telephony
management services will carry out support services for
switchboard, desktop telephony, mobile telephony, teleconference
and video-conferencing, wide area connectivity and telephony
invoice and billing management.
The department and its affiliated offices and agencies has 1243
desktops, 631 laptops and 175 printers, but only 35 physical
The IT support part of the contract has until now been held by
ASG Group. It had originally been won by Exceed Systems which
became an ASG subsidiary in late 2004. Exceed had signed the contract
with the department in March 2004.
The current value of that ASG contract stands at $22 million after
being increased three times to add scope to the services provided,
such as bringing the Department of Climate Change, the National
Water Commission and Old Parliament House under its umbrella.
The telephony management services portion has been held by Optus
since 2004 and was worth $4 million after scope increases. Both
contracts expire 30 June 2010.
The vendors have to work together with other hardware, software
and telephony providers which already provide products to the
department. They may also have to plan in the support of the CABNET
system which is a system for Cabinet documents,
previously supported by the Department of Finance and
Deregulation. An upgrade of this system is planned for next year.