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When chatbots are a very bad idea

Not every business problem can be solved by using chatbots. Here are some inappropriate uses for the AI tool.
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By Eileen Brown on
When Chatbots are a very bad idea ZDNet
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Highly personalised advice

Some bots do not have significant data in their repositories to resolve complex queries from customers across a wide range of scenarios. We do not trust our AI devices. Sometimes the customer wants an opinion from another human, and a bot that goes round the same loop will not improve customer satisfaction at all.

Although many believe that AI will be the next mega trend as businesses adopts these solutions, AI in business needs to solve practical problems effectively.

When Chatbots are a very bad idea ZDNet
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When Chatbots are a very bad idea ZDNet
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Court cases

Although AI bots can be primed with the entire set of statutes and historical cases, they would be unable to tell when someone is being economical with the truth.

They would be unable to discern nuances in speech and arguments for an against the case. They could not cross examine, nor argue. But chatbots with humanity could analyse emotion often used at hearings to come to a rapid decision.

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