X

When chatbots are a very bad idea

Not every business problem can be solved by using chatbots. Here are some inappropriate uses for the AI tool.
By Eileen Brown, Contributor
When Chatbots are a very bad idea ZDNet
2 of 6 Rawpixel

Highly personalised advice

When Chatbots are a very bad idea ZDNet
6 of 6 Michael D Beckwith

Court cases

Although AI bots can be primed with the entire set of statutes and historical cases, they would be unable to tell when someone is being economical with the truth.

They would be unable to discern nuances in speech and arguments for an against the case. They could not cross examine, nor argue. But chatbots with humanity could analyse emotion often used at hearings to come to a rapid decision.

Related Galleries

Holiday wallpaper for your phone: Christmas, Hanukkah, New Year's, and winter scenes
Holiday lights in Central Park background

Related Galleries

Holiday wallpaper for your phone: Christmas, Hanukkah, New Year's, and winter scenes

21 Photos
Winter backgrounds for your next virtual meeting
Wooden lodge in pine forest with heavy snow reflection on Lake O'hara at Yoho national park

Related Galleries

Winter backgrounds for your next virtual meeting

21 Photos
Holiday backgrounds for Zoom: Christmas cheer, New Year's Eve, Hanukkah and winter scenes
3D Rendering Christmas interior

Related Galleries

Holiday backgrounds for Zoom: Christmas cheer, New Year's Eve, Hanukkah and winter scenes

21 Photos
Hyundai Ioniq 5 and Kia EV6: Electric vehicle extravaganza
img-8825

Related Galleries

Hyundai Ioniq 5 and Kia EV6: Electric vehicle extravaganza

26 Photos
A weekend with Google's Chrome OS Flex
img-9792-2

Related Galleries

A weekend with Google's Chrome OS Flex

22 Photos
Cybersecurity flaws, customer experiences, smartphone losses, and more: ZDNet's research roundup
shutterstock-1024665187.jpg

Related Galleries

Cybersecurity flaws, customer experiences, smartphone losses, and more: ZDNet's research roundup

8 Photos
Inside a fake $20 '16TB external M.2 SSD'
Full of promises!

Related Galleries

Inside a fake $20 '16TB external M.2 SSD'

8 Photos