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Thought Leadership

Decision makers in business and technology are trying to navigate digital transformation, growth, cost cutting and competing for survival. Here's a collection of tips from thought leaders in various industries.

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The future of customer service needs a new model of operational excellence

The future of customer service needs a new model of operational excellence

The future of customer services requires a new model of operational excellence that is built on the five pillars of customer centricity, outcome-first design, data-driven decision making and workflow, automation-focus, and ecosystem-based. The 2018 Customer Service Study from ThinkJar highlights strategy, budgeting, stakeholders, and the current top-trends: digital transformation, AI, IoT, and data-based decision making.

October 9, 2018 by

​Alibaba boss Jack Ma to step down

​Alibaba boss Jack Ma to step down

China's richest man will remain on the board of the conglomerate as he focuses his time and fortune on education, handing the reigns over to CEO Daniel Zhang a year from now.

September 9, 2018 by

Brazil Tech 2016: the year in review

Brazil Tech 2016: the year in review

We look at five key developments in technology this year for the Latin country, from continued investment from technology firms during the recession to the tech behind the Olympic Games.

December 29, 2016 by

Six key trends for Brazilian CIOs in 2016

Six key trends for Brazilian CIOs in 2016

With an ongoing recession, Brazilian CIOs will need to make ends meet. ZDNet talks to research country manager for Brazil at Gartner, Cassio Dreyfuss, about key trends for those of charge of technology for the new year.

January 4, 2016 by

Kace Kbox 1000

Kace Kbox 1000

The appliance format of the Kbox 1000 puts a new slant on systems management, making the process significantly easier, quicker and more affordable compared to traditional software-only solutions.

September 7, 2009 by

Citrix GoToMyPC 6.0

Citrix GoToMyPC 6.0

Cost aside, GoToMyPC 6.0 is a great service. It is extremely easy to install, has great features and most importantly, it just works.

April 8, 2007 by

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