Today at VoiceCon, Microsoft Gurdeep Singh Pall, corporate vice president of Microsoft’s Unified Communications Group, has just announced a new Quality of Experience Monitoring Server. There are 35 data fields, including the average length of Office Communications Server phone calls for each user, device-specific performance metrics and problems, as well as packet and other analytical tools for individual calls.
With secure access to enterprise user's SQL Servers, the tool will be available within two months.
"It allows you to capture very rich info about the phone calls going on in realtime," Pall said. "Here again using software-centric approach you can look at problems."