Windows 10 BSOD: Pricey Surface Book 2s bricked by latest 1803 update

Sleuthing Surface Book 2 owners figure out Microsoft's latest Windows 10 update is to blame for Blue Screen of Death woes.

Bugs in Microsoft's latest cumulative Windows 10 update have left Surface Book 2 owners suspicious that Microsoft isn't properly testing its software on its own flagship hardware.

Just two months after Consumer Reports reinstated its 'recommended' rating for the Surface Book 2, Microsoft's software updates threaten to unravel trust in the Surface brand and, in the process, annoy consumers who paid around $3,000 for the flagship Surface Book 2.

People on Microsoft's answers forum and on Reddit are complaining about Blue Screen of Death, or BSOD, issues that began occurring after installing cumulative update, KB4467682, released last Tuesday for Windows 10 version 1803.

Affected systems are reporting the error code 'SYSTEM THREAD EXCEPTION NOT HANDLED', according to users.

While several users on one Reddit thread have remedied the issue by uninstalling KB4467682, users on another Reddit thread report that uninstalling the update bricks the pricey Microsoft convertible. Users are reporting that devices are also experiencing BSOD during the reboot after uninstalling it.

Affected Surface Book 2 owners are feeling let down and many are wondering whether Microsoft isn't properly testing its software updates -- an issue it's come under fire for recently due to the data deletion bug in the Windows 10 1809 update.

"I was getting BSOD on my SB2 and narrowed it down to KB4467682. You would think it would be one of the first platforms they test the updates on because of the reputational risk of bricking their flagship hardware with their flagship software. Very disappointing," wrote one Reddit user.

SEE: Windows 10 April 2018 Update: An insider's guide (free PDF)

Another commented: "Well, for some reason removing the update bricked my Surface. Now I can't even get into the OS. Just have blue screens. I will have to reinstall windows. Windows really needs a review on their updates...".

As for why the devices become bricked after uninstalling the update, one user points to the possibility this is being caused by Surface Book 2 firmware updates that Microsoft released alongside the cumulative Windows update. The firmware updates included several Intel driver updates.

So far Microsoft hasn't commented on the issue aside from a Microsoft Agent on Monday who thanked a user for reporting the issue on Microsoft's answers forum. However, the post suggests Microsoft isn't any wiser about the cause of the BSOD issues than Surface Book 2 owners. The agent merely recommends resetting the device using a USB recovery image.

Users on Microsoft's forum are reporting that uninstalling the KB4467682 resolves the BSOD problem but breaks Windows Hello login.

Previous and related coverage

Windows 10 graphics: Intel unveils new 'modern' drivers for 1809 and beyond

Intel is rolling out Universal Windows Drivers that are required for Windows 10 1809.

Surface Book 2 (15-inch): Microsoft supersizes its most powerful portable PC

Microsoft's newest addition to the Surface line is a 15-inch beast with surprisingly good battery life.

Microsoft lifts Windows 10 1809 block after Apple fixes iCloud for Windows

Microsoft unblocks the Windows 10 October 2018 Update for one group, but several other blocks remain in place.

Microsoft: Crash-causing Outlook 2010 security patches are now fixed

Microsoft's new Outlook 2010 update ought to provide the critical security fixes without the crashes.

Windows 10 1809 big iCloud problem: We're working on fix, say Microsoft, Apple

Microsoft blocks the Windows 10 October update for iCloud users, while incompatibility problems also hit F5 Network's VPN.

Microsoft: We've pulled buggy Outlook 2010 patches over crashes

Flawed updates cause Outlook and other apps to crash.

Windows 10 1809's new rollout: Mapped drives broken, AMD issues, Trend Micro clash

Steer clear of the rereleased Windows 10 October 2018 Update, IT pro warns. Meanwhile, Microsoft promises fix for buggy mapped drives at some point next year.

Windows 10 activation bug baffles, angers users

Mystery bug is telling Windows 10 users that their legitimate license is no longer activated. Microsoft is working on a fix.

Windows 10 1809 ZIP bug now fixed: So will Microsoft rerelease October update today?

Microsoft rolls out a preview fix to address the Windows 10 October 2018 Update ZIP copy fail.

Windows 10 audio problems? Intel issued buggy driver but we fixed it, says Microsoft

Intel accidentally pushed an incompatible audio driver to Windows 10 devices through Windows Update.

More Windows 10 October update woes? HP users report BSOD after Tuesday patch

Admins struggle with the latest Windows 10 1809 patch on some HP systems.

Windows 10 1809 bungle: We won't miss early problem reports again, says Microsoft

Microsoft makes changes to its Feedback Hub after failing to notice early reports flagging up data losses caused by the Windows 10 October 2108 Update.

Windows 10 October update problems: Wiped docs, plus Intel driver warning

Back up files before upgrading to Windows 10 1809, and if you get a warning about Intel drivers, do not proceed.

Microsoft begins rolling out Windows 10 October 2018 Update

Microsoft is starting to roll out the Windows 10 October 2018 Update today, starting with Insiders and those ready to proactively grab the new bits.

Windows 10 October 2018 Update: 5 new features business users will love TechRepublic

Windows 10 is getting a big update in its next release. Here are some of the enterprise-centered features to expect in the Windows 10 October 2018 Update.

Surface Pro 6, Surface Laptop 2, Surface Studio 2 and Surface Headphones: Everything Microsoft just announced CNET

Plus: Windows 10 October 2018 Update is now available.